All businesses must comply with the Disability Discrimination Act (DDA) by making their business premises accessible for people with disabilities. Failure to comply has legal and business consequences.
About 16% of the UK adult population has some kind of disability. This rises to 45% of adults over the state pension age. If these customers cannot access your building, you are losing sales. It has been estimated that disabled and elderly people spend £60bn a year, so anything that puts these cu...